Frequently Asked Questions (FAQs)
Here you will find an overview of the most frequently asked questions from our customers
Payment, Shipping & Delivery
We offer you PayPal, credit card and purchase on account (via Klarna).
Deliveries are only possible to delivery addresses in Germany, Austria, Switzerland and countries of the European Union.
Germany, Austria
Free shipping for orders over EUR 40.00
EUR 4.95 for orders under EUR 39.00
European Union
Free shipping for orders over EUR 80.00
EUR 9.95 for orders under EUR 80.00
Switzerland*
EUR 25.00
For deliveries to countries outside the European Union, additional costs may arise in individual cases for which we are not responsible and which must be borne by you. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties).
Unless otherwise stated in the item description, delivery to Germany and Austria will take place within 1-3 days , and for international deliveries within 3-7 days after order confirmation (if advance payment has been agreed, after the time of your payment instruction). Please note that no deliveries are made on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment unless we have made different arrangements with you. In this case, the delivery time is determined by the item you ordered with the longest delivery time.
As soon as your package has been shipped, you will receive an email with your tracking number. With this tracking number, you can track the shipping status of your order directly on the shipping service provider's website.
Aber natürlich, Du kannst deine Bestellung innerhalb von 14 Tagen ab dem Zeitpunkt wo sie bei Dir angekommen ist, problemlos an uns zurück schicken.
Bitte schick das Paket einfach gut verpackt an RADIAL Gear, Weberberg 27, 4076 St. Marienkirchen, Österreich.
Du bekommst dein Geld innerhalb von 14 Tagen, sobald wir deine Retoure erhalten haben.
Dein Geld wir auf die von dir beim Einkauf gewählte Zahlungsmethode zurück gebucht. Wenn Du zb. mit PayPal gekauft hast, werden wir Dir den Betrag auch auf PayPal wieder gutschreiben.
Influencer & sponsorship requests
Yes, we like to cooperate with influencers who thematically fit our brand and our industry.
Please send us an email tothis address and tell us how you envision a collaboration and which products you are interested in. Please also send us links to your social media profiles.
Of course, events are always exciting for us too. Please send us all information about the target group, the event and the sponsorship opportunities, including a price overview, to this email address .
For general cooperation send us a message to this email address
Brands & Retailers
We are always looking forward to working with exciting brands. Please send a message directly to Stephan at this email address with the most important information about you. He will get back to you within 48 hours.
Of course, we also want to build a global dealer network for our own products. Please contact us directly at this email address and we will get back to you immediately.
As the general importer for RANGER WRAP, we are of course interested in positioning this ingenious brand with exciting dealers.
Please contact us atthis email address and we will get back to you immediately.